Tui Voucher Codes & Vouchers August 2022

How can I pay my rest the holiday due if I can’t get through on the phone and won’t let me pay via the app rely does. Want to lose what we have already paid happy to move the holiday or pay balance and then cancell . Any help be great thanks

So far so good

Well 1st time I've tried to ring and after 10 minutes a lovely lady called Sarah answered.. i explained about holiday being cancelled and that id seen another but hadn't yet received my refund credit. She explained that it wasn't a problem and changed it for me and with the 20% discount i got a room upgrade into a suite.. Happy days .. just got to wait another year now

As mentioned by a previous reviewer, the stars are for the call handler, not TUI. After many unanswered emails, and many ‘call back later’ phone messages, I occasionally got through to a menu, only to again receive the ‘call back later’ message when I had made my selections. Yesterday morning, I made my tenth attempt of the day and miraculously got placed in a queue, which in itself was an improvement. After only 15 minutes I was connected to Lauren, a call handler in Wales. As others on this site have said, if you get a Welsh accent, hold onto them at all costs! I was asked why I didn’t want the refund credit, then spent a short time on hold, before being told that my refund would be back on my card within 7 to 10 working days. So why write a review today? Because unbelievably the money is back in my account today!!!! Stick with it, the money is yours and you are entitled to it, and while I agree that it should not be this difficult to get it back, just keep trying and good luck.

This is the third holiday I have booked with TUI this year,although I research on line I prefer to speak to someone when finally booking. I have been very lucky that I have spoken to the same representative Martyn on each occasion. He was so helpful and knowledgable. Can’t fault the service, the app is really good to keep you updated

Just back from our first package holiday with TUI and happy to say we've booked again for next year. Everything just as expected and delighted overall with the whole experience re; booking, flights, transfers and hotel. Only slight disappointment was the lack of a rep at the hotel but thankfully didn't require their help with anything. After holidaying with several of their competitors in the past, found them better value than most and looking forward to our next adventure.

It was ok but TUI should have been better organised at the airports at both ends.

i write this to give you all hope, i booked a holiday to mexico to depart 23 march,which was only a few days into lockdown,today at 13.45 i received an email detailng my payments of £4200.36 have been refunded,the money is not yet in my bank but i feel a lot happier now that i will shortly have this,i have not phoned tui during this time,so hopefully they are refunding everyone in order.i know it has taken 7 weeks to get this far,but i can accept that they would not of had my money just sitting in their account,i just wish they had been more honest from the start,but i have had many good holidays with tui/thomson and will book again with them once we are certain holidays will take place,good luck everyone

Refund received within 2 daysI wrote a review 2 days ago where I rated TUI poorly as I could not get through, same as everyone else. I did finally get through after being on hold for 55 minutes. I spoke to Amy who handled everything really quickly. She sent a confirmation e mail straight away and I have had a full refund back on my credit card today.The phone lines cutting off is really bad service but having got through, I am very impressed with how quickly I have been refunded and therefore had to reappraise my original review.Keep trying and I hope you get all get the good result that I did .

Due to the Covid19 outbreak our cruise was curtailed. I am pleased to say that TUI have reimbursed me very generously against the original price of the holiday.Great company, we shall be booking again in the future.