The Cake Decorating Company Voucher Codes February 2023

I ordered during COVID 19 lockdown - when baking suddenly became very popular so I was struggling to find the usual ingredients I need online! I found icing sugar on their website and was delighted as I was out of my usual stock and needed it to make buttercream...when my parcel arrived they sent royal icing sugar instead which I was quite annoyed about as I didn’t need it so I emailed to complain and they replied instantly and resolved my issue immediately providing a full (and very valid) explanation . What really impresses me in regards to customer service is not that initial contact but actually how companies respond when issues occur and I couldn’t be more impressed with how Sharron (Customer Service Manager) dealt with my issue, 5 star for efficiency, professionalism and information (especially during a pandemic and stressful time) . I have never had an issue resolved so quickly and professionally before. Wonderful customer service turning an unhappy customer into a happy customer extremely quickly! Thank you!!

I was working on a cake and I had a deadline, so I ordered something from their website with express delivery. UK Mail messed up the delivery and I didn't receive the item on the day I needed it. I contacted The Cake Decorating Company to help me sort out the redelivery since UK Mail has such awful customer service. They were very helpful and the item was successfully delivered the following day.I'm giving 3 stars because, while they were helpful, I still got my item a day late. In the end I wasn't able to use it and had to abandon that part of my cake. So the price of the item and the express delivery was wasted. The Cake Decorating Company are partly to blame for this. They chose to use UK Mail for their deliveries, even though if you look at their TrustPilot page it's full of people who have been screwed around by them. They also didn't offer me my money back, which really they should have done - they should have at least offered to reimburse the express delivery fee.

First order, many stores are not accepting new customers due to Covid but no problem here. Ordered easily received email confirmation straight away, delivery was 3 days earlier than expected. Will definitely use again.

I had a small issue with my first order with this company, and they sorted out the issue with perfect customer service, and no drama whatsoever, straight away. I will most definitely be using themselves as my go to supplier now. Very trustworthy, I’m a very happy customer :)

I had an undelivered parcel of flour, on messaging customer care the order was replaced and delivered within 2 days, great response thank you for great your serviceCarole

The cake decorating company is one of the most efficient and helpful companies I’ve ever worked with in the industry. I’ve not ever had a single issue with orders from them or the products received. 10 out of 10 experience for me

From the start of my order communications with customer service have been swift and positive. I put the wrong delivery address initially, it was amended with no issues. The couriers list the 1st delivery, customer services noticed and offered an immediate replacement. Excellent to deal with.

Amazing customer service with super speedy email responses.Flexible, helpful & very efficient. A total pleasure to purchase from. Highly Recommended

Great service defiantly recommend has helped me out in long run flour thankyou so, so much great delivery service

Cannot recommend enough. So pleased with their quick service. Ordered by 4pm in desperation of getting it today as no where else could be here until Monday. Next day delivery and arrived all packaged up nicely. Amazing and will definitely be using again!