House Of Fraser Kupongkoder, rabattkoder September 2022

I ordered 2 items last Friday from the UK to Ireland and they arrived in perfect condition the following Thursday. There are an awful lot of negative comments here, but I had a great experience.

I ordered 11 designer clothing items for my kids at remarkably cheap prices, and paid £4.99 for delivery and only after ordering did I think to check the on line reviews and my heart sank.... As stated by everyone else , zero communication to confirm when my order would be arriving, and no response to the on line message system requesting where my order was...after nearly 3 weeks of silence I was resigned to a similar outcome to everyone else when suddenly, out of the blue, I received an email confirming my parcel would be delivered the next day, and sure enough it turned up with EVERYTHING that I had ordered in all the correct sizes!!!!I thought I would upload this review for a bit of balance, because like everybody else I received shocking service, BUT I also am extremely happy with my order, when it eventually arrived...Mike Ashley, sort out your customer service...you have a remarkable brand which still has a massive amount of customer good will, but if you keep up.like this you will lose all of that and the brand will die!

Excellent service and received on time.

My experience of my first order in years from house of fraser was a very positive one. I bought 5 designer ladieswear items with huge savings and a further 20% off. Delivery took a week. I am thrilled with the quality of all items and kept all of them. I've never felt such plush fabric on a dressing gown! I didn't need to contact customer service, which is mentioned as an issue on reviews on trustpilot. Personally, I would shop at house of fraser again.

Ordered a CK suitcase. It arrived in good time but the packaging was preposterous. It could have been easily damaged and I’m lucky that it wasn’t. The suitcase came in a paper bag?!?!

The best around for prices

Very happy customer

Excellent delivery

Ordered 2 fitted sheets and 2 duvet covers. Paid £7.99 for next day delivery. I received 2 days later in 2 parcels but one of the duvet cover sets (which cost me £45) was missing. Went onto the HoF website but no phone numbers and no webchat available. Searched online for a HoF phone number but it was a dead line. Called my local store who advised they are nothing to do with the HoF online store and unable to help but they have me the HoF email address all I can do is email and hope for a response and hope I get a refund or the duvet cover set as it was meant to be a family members birthday present. UPDATE: by continuously refreshing on the contact us page eventually the webchat appeared (you have to wait for their availability). Once it was there I tried to type and it disapeared again before I could finish. I refreshed again and again until it re-appeared again. Then I literally typed Hi before it could disapear again. This time I got lucky with someone helpful. My next day delivery postage has been refunded and the missing item is now on its way, with an email to confirm. Fingers crossed !

I ordered perfume at 4pm yesterday for next day delivery. I never received a confirmation but could see from my bank the payment was pending which was strange. I started reading reviews here and Facebook/Twitter and began to panic that I would not receive the perfume or a refund. But! Checking my email this morning I had confirmation and also a text from Hermes saying it was out for delivery! (Don’t look at Hermes reviews lol) The perfume arrived at 1:30pm today in perfect condition from a lovely delivery driver. I’m actually shocked it arrived after all the reviews I had read. I’m glad it arrived but I probably won’t be ordering from them again as now I know how poor their delivery reputation is. There is also a funny YouTube clip about a woman who never received her sofa so she went to HOF with her son and took it!! Good for you love!