Hoseasons Kupongkoder, rabattkoder Februari 2023

So I could not get the process to work. I tried several times but not complete the process. I also could not get through on the phone. Hoseasons spotted what happened, called me and we rebooked.Process immediately went from 1 Star to 5 stars due to the service provided.Well done and thanksI

Ok , once realise you had to go through the whole booking process to use voucher. But no problems.

1hour 57mins on hold on the phone then having wanting to book for same place and week for next year the guy couldn't offer me the price guarantee until he spoke to his supervisor i ended up paying extra so i didnt have to wait any longer on the phone ended up been 2hours 21mins

Slightly disappointed that my discount code via work doesn't work which is what I used when making my original booking

Applied for the voucher and it came through with very little delay. When ready made a choice on a break for next year and booked it. Quoted voucher number and it was deducted from cost without a problem. All despite switching from a caravan park in Devon to a Boating holiday on the Norfolk Broads.

From the Netherlands: just received a phone call from Hoseasons, after indicating online (via My booking) that we would like to discuss refund. Very nice (and very busy)lady credited my card. No problem whatsoever. It is my understanding that they handle bookings by date. We were supposed to start our holiday today, and got an answer today. So job well done.Have so say however, that communication and clarity via website could have been better.

Voucher was fine but tried for 3 days to book and it wouldn't go through but after that it was fine

Hoseasons Hoiday transfer --- Understandable a very difficult times at presentfoe everyone but the process of transfering holidays was very easy once we decided where we wnated to go

The 5 stars is for the lovely young man i spoke to on Saturday who sorted out my refund in less than 3 minutes he sounded at the end of his tether poor man. As for the firm Hoseasons you should be ashamed of yourselves for putting your staff under such pressure to try and use illegal practices to withhold refunds. To other frustrated customers please dont shoot the messanger its the totally useless management at fault not the poor people on the phones.

Actual transfer was easy online. BUT it was the "not knowing" beforehand that was the problem. Website said to ring a number as it was a call only booking - then the telephone message said to contact the website. Just sent you round in circles and left me hanging on for over an hour on 3 occasions - and still no answer. Once decided to book ahead they then wanted the extra money now whereas normally a balance would be paid 6 weeks ahead. So not only have they got our money for this years holiday they aso have the extra that we've paid for the different week next year. There was no option to pay that later.