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Samuel Windsor Reviews

Ivo Prugers
2020-01-25 18:36:30

Mule.

I ordered leather slippers. Have no problems at all! Good quality, fast shipping!

Charles Gee
2020-09-03 19:39:19

I have ordered 4 shoes from Samuel…

I have ordered 4 shoes from Samuel Windsor and I have been very please with my experience, from the ease of the website to receiving my order, in a very timely manner. Also I was pleased with the quality of the packaging, very sturdy. All orders arrived in superb condition. I look forward to my next order. Highly recommend.

Jacob Fryer (Apple)
2020-01-18 12:54:31

Very pleased with my order

Very pleased with my order. My shoes are beautifully packaged and most importantly well made and premium looking.Delivery was fantastic only taking 24 hours to arrive. Thanks guys

Joe M
2017-11-29 21:08:52

Good products; unacceptable customer services.

I've routinely had a good service from Samuel Windsor and only once, a long time ago, had reason to return an item. However a recent order delivery issue gave reason for me to contact the customer services desk. They were awful. I have not dealt with such an irresponsible or dismissive manner for some time. The issue was with the wrong delivery address, which could have been sorted quickly, with a 'sorry, we'll fix it'. The customer services were more interested with taking no responsibility. There was no apology of any sort, or offer to sort the issue. I had the delivery address in my hand on the order form, but they accidentally sent it elsewhere, but it was not their fault.It left a sour taste. They really wound me up. I would have liked to have met the person I spoke to. There won't be reason for speaking to them again. I like the products I've had, but I won't be dealing with customer services again.

David
2018-06-19 00:27:52

Fast delivery of decent, well-designed, good stuff

I ordered two pairs of chinos from them on a Saturday afternoon. They arrived on the Monday less than 48 hours later! That's got to be the most impressive delivery from an online purchase I have ever experienced. The bag had actually been left in a crafty hidey place outside my house, I think, so no one would nick it. Upon opening the main bag, I found that each pair of chinos was in its own blue Samuel Windsor bag, inside! Thumbs up for that too. Then yet ANOTHER plastic bag - you can't deny that their products are well protected when being delivered. The trousers feel quite decent, and the price seems unbeatable. The colours look better in front of me than they did on the website. Another plus. The design at the waist is ingenious (take my word for it and buy a pair). I can't yet comment on how durable they might be or how they survive washing, Haven't worn them yet - must lose a lot of body fat first!Going by the speed of delivery, the packaging, and the apparent quality of the product(s), I'd recommend SW without hesitation.

Devand
2018-10-10 13:28:29

Samuel Windsor Review

Communications may be an issue for SW to look into They need to get rid of their 0871 number as it is costly to contact them by phone.. Ordered 2 pairs of trousers and two shirts from their sales section. One shirt was missing on delivery. I filled in the contact form on line but it would not go through. I emailed their customer services without any problem but as it normally takes two days for a response, I also used the phone to be told by a polite and nice person that the missing item was out of stock and that a refund was on its way already. I was impressed with the clothing and its quality which cost me 5 times lower than would normally cost elsewhere. I decided to buy another shirt after two days. This arrived within a reasonable time. But unfortunately it was different to the one I ordered. However, their customer services made amends promptly and arranged for the right one to be despatched, received within two days without any extra costs of returning the wrong one. My recommendation is still 4 star and I would buy again given the quality of the clothing and the helpfulness, experienced by me, of their customer services. Areas that SW needs to improve on1. Communication ie to be proactive in informing customers beforehand if items are missing due to lack of stock .2.They should only effect the charges once they have despatched the items. So their automated system needs to be revisited. 3. That automated system is not followed up their despatch section, for example, the system says "if you order with the next hour or so minutes, despatch will be on the same day". Unfortunately on the two occasions that I ordered, it took over two days for despatch and another two days for delivery. 3. They should ensure that the correct item is sent by retraining their staff in their despatch section. Otherwise the quality of their products is excellent. I would not dissuade anyone from buying if you are prepared to be patient as per my comments above. Can be annoying but it gets sorted out very quickly by their helpful customer services within minutes. .

Sean
2019-01-07 15:22:11

My experiences of Samuel Windsor has been generally good

Lots of people seem to have negative experiences it appears with Samuel Windsor. Fair or not I don't know? My experiences have been generally good.I live in the East of England. Samuel Windsor or Clifford James which are both the same company are basically a discount/Budget quality brand. They do reasonable copies of top brand clothing. I have shopped with them for 18 months now and spent around £2000. Mostly on suit and tweed jackets..plus shirts/shoes. With the exception of one pair of shoes all have been of reasonably good quality. The Tweed jackets are lovely. The material may be thinner then an original Harris Tweed but the finish is really nice. Sizing is spot on to for me being 42R.Delivery has always been 3-4 days. Returned items which you can purchase a £1--25 Collect-Plus have been refunded in around 5 daysOnly negative things are the delivery costs of £5--95 are a niggle. If you phone them the cost is 13p per minute. That's a little mean in my mind. However you can bypass this as there is a landline number also ..search for it on the Web. Overall I have had few complaints with this Budget retailer.

Amyleigh Morley
2020-05-07 13:34:26

I dont normally wrote reviews but this…

I dont normally wrote reviews but this company deserves a review so basically I ordered a pair of prestige Chelsea boots on the 29th of April expected delivery 5th-6th may a few days had gone and I didn't receive a conformation email then I looked on here and seen all the negative reviews and assumed the worst so I messaged them on Facebook, Instagram and commented on a picture bashing them I then checked my junk email and seen that they had sent a conformation email literally like 5 mins after I purchased so I deleted my comment and Instagram message after feeling stupid... the shoes arrived on the 4th may so a day early my husband loves the shoes and I'm very happy with how they look.. only bad thing about this company is they take days to replie to you and the contact number for them is a chargeable one apart from that I am very pleased

James
2020-03-09 20:08:34

Refuse to use companies who operate with Hermes until they change

I have currently got a checkout basket worth £150, but having not dealt with SW before i thought i'd check trustpilot. So glad i did. I've been hoodwinked once in the past fortnight by a company using Hermes for delivery (and hiding it until it was too late). Quelle surprise that delivery is currently MIA.The only way to get companies to stop using Hermes and their appalling service (literally never had a delivery arrive on time/not in a semi destroyed condition) is to not use the company until they upgrade.Sorry Samuel Windsor, your products looks great and are at a great price point, but nothing is worth the hassle of dealing with Hermes.Genuinely disappointed to have to abandon this sale.

IAN
2020-12-29 16:21:25

Leather slippers were first class

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