Radley Voucher Codes April 2023

i called into the Liverpool shop on Saturday 27th July had the most wonderful customer service from a young man and lady so helpful with my purchase of a suitcase and arrange home delivery. I wish all the staff I met during the rest of the shopping had the same customer skills

I recently changed a watch in street. The staff were very helpful with the exchange and refund.The same evening I had an email explaining that a small error had been made and asking me to call the store. I called up and the issue was quickly resolved. In addition, a small tote was posted to me as a gesture of goodwill, which was a lovely surprise. Mel and her team went over and above with their customer service and I will certainly be returning. I will also be telling friends and family about the positive experience I had. Lisa saunders

Radley's support team is shockingly bad. I am disgusted by their lack of care or action.Edit - redeemed by Rachel who rectified the issue. Thank you Rachel!

I'm really surprised at the opinions on here, as I shop regularly at Radley (the outlet at Dalton Park) and the customer service in the shop is second to none. I have had an issue with a couple of my bags and they offered to get it fixed or I could exchange up to the value that I had paid. On the second occasion which was just the weekend gone, they had procured me a new bag from Leeds which had been delivered in lieu of my other bag (the strap had started to fray) - absolute no quibble at all. I cannot praise the staff highly enough - they are just fantastic and a real credit to the Radley name.

Ordered a handbag, it went missing with another useless company DPD. Radley slow to do anything and when they did now want me to wait 21 days for a refund and this was a present for mothers day so no present and no money to buy a replacement. Will never order from them againUpdate: Radley have responded in a more positive way and sorted out the delivery of the handbag and given me financial compensation which I appreciate so thank you.I suggest they look for an alternative courier firm in future!

Excellent service, I have two bags now and they are fantastic quality. Will buy again.

Excellant customer service & quick reply!!. I contacted Radley to ask if i could possibly have a repair on one of the handles of a bag i had received as a gift 18 months before due to the stitching slightly coming apart. They asked me to return the bag to them to see if it could be repaired. I was then amazed to be offered a replacement bag which i did not expect. I would defintley recommend Radley & will be defintley be purchasing more products from them!!

I am surprised at the poor reviews here and can only believe they are a very small representation of the company's customers. I have, on and off, been buying Radley bags for years. The aren't the only brand I buy but they make up quite a few of my present and past collection: I now own two Grosvenors totes (both years old but in great shape still), two Pocket bags- an old medium sized red and a new blue large with the new extended ziparound feature, a credit card wallet recent acquisition too with the delightful scotty dog featuring heavily on the front as an abstract part of the design. Plus there were other older Radley bags that I no longer use and sold years ago, and some beautiful bags I bought decades ago under the Tula and HiDesign labels which I no longer have because I just ran out of steam with them, not because they broke or were poor quality. Basically, I go back a long way with this brand in its many guises.I have always found their bags to be good quality and good value for the price compared to higher priced, so called designer bags that are all brand name, logos and pretentiousness over true quality for the price charged (e..g, Michael Kors). I have never felt the need to return any of them to the shop due to poor quality materials, sub-standard workmanship or shoddy customer service. The shops are staffed by polite and helpful assistants. It's always a pleasure to go to the Blue-water store where I always receive a warm welcome.

I have to eat humble pie. Radley customer services got back in touch and I have to respectfully update my review from 1 star to 5. They have addressed the issues and my wife is very happy.Terrible service and faulty electronic paymentTried numerous times to buy a bag for my wife’s birthday on their site but at the very last stage “contacting your bank for payment” you would get an error. Tried it over several days and contacted customer services by email as you cannot call due to “COVID-19”. Each time I tried I checked my credit card balance and there was no debit. I tried one of my other credit cards with no joy. We gave up and my Wife picked a second choice radley bag from John Lewis and was here within a few days. The day before the delivery from John Lewis we got an email from Radley to inform that the original order had been processed and would be with us the following day. Wrong colour of bag. I contacted Radley customer services to explain, included the order for another Radley bag from John Lewis with the circumstances explained. I was hoping they would allow us to return the bag. No response, so I am here to warn others. DO NOT BUY direct

Having ordered a purse and was left a little concerned as I didn’t get email confirmation,but purse arrived within a few days,only to find it wasn’t quite what I wanted .They enclose prepaid return slips and received email when they received item back another email saying they had arranged refund into my a/c all this within 1 week I think that is very good