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Andertons Music Recensioni

Mark Brewer
2020-05-11 15:12:58

I decided to use Anderton's to buy a…

I decided to use Anderton's to buy a guitar, some pickups and the related work to install prior to dispatch. I could've sourced the items I bought secondhand but wanted to give Anderton's my custom and support as a thank you for the years of quality YouTube content I've consumed and to support a business I value during hard times.I'm very pleased to say that their customer service didn't disappoint. They did a lot to ensure the products I was buying were appropriate and feasible to work on, and ensured I was updated throughout the process, which can't have been easy at present and considering the high volume of telephone traffic they must be getting.Great people and I look forward to receiving my guitar.

C Miller
2020-05-06 12:03:53

Can't fault Andertons

Can't fault Andertons. Keep up the good work

2020-05-01 14:54:07

Good service

Good service and the best price on a particular item I was looking for that was reduced in their spring sale. Email updates and tracking and fast delivery. Can't ask for more.

2020-04-25 20:37:28

In the middle of the Coronavirus lock…

In the middle of the Coronavirus lock down and i decided to treat myself to a new guitar and my hunt lead me to Andertons Spring Sale. I opted for the Jackson Monarhk (hope I've spelled that right) single cut as the guitar and the specs - not to mention the price - were spot on. As it was a B-stock item i was a bit wary but was assured by their sales the guitar was in top condition, and it was. It arrived sooner than i expected too, well packed and one well pleased buyer.This was the first time i have bought from Andertons and after this positive experience it certainly won't be the last.Superb

Mario Baselice
2020-04-25 17:33:35

amazing "customer service"…

Had an amazing "customer service" experience. Would love to have even more communication about estimated delivery date or estimated shipping date for the future but I guess is really too much to ask during a pandemic. Anyway super nice people very helpful and prompt response to my query.

Andy Oldfield (SurfingJackdaw)
2020-04-24 08:38:18

Korg Wavestate an hour away according…

Korg Wavestate an hour away according to the delivery tracker. Alesis drumkit arrived yesterday. Good prices and customer service, even in the midst of lockdown and supply chain uncertainty.

Chris Bewley
2020-04-16 06:02:04

Amazing service, prices and fast shipping

Anderstons continue give amazing service, fast shipping and great prices.I have bought several guitars, equipment, amps and accessories from Andertons over the last few years and found them to be consistently brilliant. The staff are helpful, the prices good and the selection of stuff to include just about anything.Recommended to anyone.

2020-04-15 18:35:36


I bought a Martin D18 Modern Deluxe at fantastic discount. I was a little worried after ordering when i read some of the trustpilot reviews here, but found Andertons to be excellent. Delivery was quick even though the guitar had to be ordered in. A day after a delivery I found a teeny tiny crack in the body finish near the neck joint. Felt picky complaining but given the value of the guitar, i wanted it to be perfect. Their customer services team were so helpful and quick to deal with queries (particularly Adam). They ordered a replacement for me without issue or quibble. Due to covid it took a couple of weeks to arrive but i was able to keep the first guitar until the replacement arrived. Great, friendly and efficient service, and I feel like i got an excellent deal on the guitar too.

Nick Hurley
2020-04-11 12:48:33

Can I just say how pleased I was with…

Can I just say how pleased I was with the service I received when I purchased my Seymour Duncan hotrails set for my tele. They are now in the guitar and sound amazing. I was kept in the loop with my order at all times and given these trying times there was only a small delay. Thanks again. Brilliant service.

Paul Putman
2020-04-08 16:22:41

excellent guitar thanks

Having had problems with two previous guitars bought at distance from Andertons and having to return them both for a refund left me with not much faith in Andertons. (Although it was easy to return and get refund) But they had a Jaguar on a good deal, and I thought maybe I. Was just unlucky in the past so I asked for a new one to be sent to me. That’s exactly what I got, fast delivery, packed well and a perfect immaculate new squire jaguar custom vibe. The guitar is set up very well and sounds great. Very pleased with guitar and the order process could not have been better. So actually now I would consider using them again for sure. Very good shop!!

2020-04-08 16:16:30

Very good CS support

Very good CS support, the item i did order was out of stock from the manufacturer so i did change my order to another one, it was very smooth to change over the phone then i did receive my new Synth 48h after. Thanks and i can recommend definitely.

Sam Owen
2020-03-21 22:47:14

Brilliant family run company

Brilliant family run company, always very helpful and my stuff gets delivered on time every time in perfect condition, can't go wrong!

Kev Grosvenor
2020-03-10 05:25:16

Maybe in the minority , but no problems here !

Reading all these negative reviews I’m wondering if I’ve been buying from the same company ? I’ve purchased several music tech gadgets from their Guildford store over the last few months , a couple of them turned out to be unsuitable after I got them home , but Andertons just let me return them within 14 days for a no questions asked exchange or refund ! No hassle at all. Knocked off a star because the trade in prices they give for music tech is pretty much on the low side . Always found the staff helpful in store too . Never ordered online so can’t comment on how well that does or doesn’t work.

2020-02-20 16:50:13

Trustworthy and knowledgeable team of sales people.

I've purchased the majority of my studio equipment from them over the years and have always had great advice. More recently they gave great advice on guitars for my son. Then later gave me great advice on a Nektar Impact LX61+ Note USB Keyboard ControllerI've never needed to return anything so can't comment on this aspect.They may not be the cheapest but you can go and see, play and demo the equipment so make sure you get what suits you best.

2020-02-14 09:23:12

Where I bought my 1st guitar.

I bought my first guitar from, and got it for a great price. It was double packed, clearly inspected and overall I was very happy with my purchase and their service. Andertons are my favorites alongside Thomann. Highest rating from me.