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Hoar Cross Hall Voucher Codes & Vouchers August 2020

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Hoar Cross Hall Reviews

Rani Kaur
2020-02-20 06:50:52

Customer service needs more work.

Booked an overnight stay during February 2020 in a Deluxe Classic room - the room was lovely, HOWEVER, the floor looked like it hadn't been vacuumed in forever (it was covered in ridiculous amounts of hair) and the toilet had skid marks! I went straight to reception and requested that the room was to be vacuumed and the toilet to be cleaned, which the receptionist acted on promptly and was very apologetic for. On our return back to our room, it looked so fresh and clean. Just a shame it wasn't that way when we first arrived.Full English breakfast (buffet) - meh! It was nothing special. Consisted of sausages, bacon, scrambled eggs, mushrooms, baked beans, hash browns, and toast. They don't cater for vegetarians so unless you eat meat, you won't be getting alternative sausages. Three-course à la carte dinner served in the Ballroom - delightful! Lunch on day of departure - consisted of 3 courses which were delightful!Spa facilities - the best I've ever been to! Treatment - was meant to consist of 55mins, HOWEVER, by the time the therapist collects you from the waiting area, takes you up to the room and then discusses your treatment with you, a 55min treatment actually becomes a 40min treatment. They then finish early so they can get ready for their next client.The only big thing that let's this place down is the poor customer service.

Sian Connock
2020-02-14 02:44:07

Gorgeous hotel and spa

Although this hotel and spa is absolutely gorgeous, serves lovely food and clean rooms the prices are very high. It would be nicer to see more deals going on. Over £200 for one day experience is a lot in my eyes and probably for other people. A deal would give more incentive to book and go again. But my stay over was lovely (I booked with a third party as it was drastically cheaper so I would recommend that but remember you can’t cancel!)