Futura Direct Voucher Codes May 2022

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Futura Direct Reviews

2020-04-28 20:09:44

18v cordless strimmer…

i purchased an 18v cordless strimmer however i tried to go too close to the garden edging resulting in my breaking the rotating head.I contacted futura told them the problem and asked if i could purchase a replacement part.Futura responded immediately advising that they would send me free of charge a replacement strimmer which arrived within a week.

Chris byrne
2020-03-10 17:11:27

first class customer service

I find the negative reviews very hard to understand as I’ve had the most amazing customer service ever. I bought a heated throw and it was faulty but they replaced it immediately, no quibble, no excuses, no questions.Best customer service I’ve had in a long time.

Alison Hardy
2019-10-21 18:34:21

Excellent customer service

Excellent customer service. Purchased a radiator 18 months ago. It’s just developed a fault and they have exchanged it without any fuss. Replacement arrived within 24 hours. Fantastic!!

2019-10-04 12:11:35

Excellent company

Excellent company, customer service is brilliant, a very happy customer!

Steve Blair
2019-06-25 08:06:55

One year and 11 months ago I purchased…

One year and 11 months ago I purchased a Terrateck cordless grass trimmer. It is light, easy to use and great for the smaller jobs at my allotment. Sadly the battery would not charge so I contacted Futura who said it has a 24 month warranty and promptly posted me a new one free of charge. Excellent service.

Armin M.
2019-06-07 11:34:33

Bit of confusion with the order but…

Bit of confusion with the order but once it was sorted a quick delivery of great quality. Definitely recommend!

Peter Biebrach
2019-05-15 11:52:53

My drill charger unit failed after two…

My drill charger unit failed after two years of light usage. Futura replaced it within 48 hours.Excellent service. Well done

Geva Blackett
2019-03-25 22:36:15

Customer service at its best

I bought an electric blanket through Futura on Amazon in 2017 which developed a fault. I raised the issue with the company and without hesitation, a new one was dispatched. This weekend the 'new' one broke down and my money has been refunded by the company who understand that I want a different make now which they don't sell. This is customer service at its best

2018-02-11 12:57:48

Good Customer Relations

Purchased a 1500W Eco panel in October 2017 that developed a fatal fault in January 2018. I had no problems whatever with customer service: They were apologetic and replaced the panel without hesitation. Excellent customer relations :)