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Fireplace Products Reviews

2019-12-12 13:25:47

Good service from Fireplace Products

Ordered a fire guard from Fireplace Products website. Several companies offered the same products but chose them for good price and free delivery. Very good communication ahead of delivery. Product received very well packaged and as described. Happy customer.

2019-10-16 07:07:28

Ordered online A** service.

Ordered online and Genuinely some of the best customer service I’ve ever experienced. Contacted Them for advice and extra parts the builder required and first class through out. From ordering parts to advice on the dimensions of my fire place they were happy to help and went the extra mile, if they were a supermarket, I’d be a weekly shopper for sure.

2019-09-20 12:00:04

Wonderful Customer Service

I am very happy with the customer service i have received from Fireplace Products. My order was long but the girls on the phone were so happy to help me out, and they quoted a great deal! Very happy indeed :)

2018-09-19 09:31:01

First Rate Customer Care

I had really excellent Customer Care from Jane at FireplaceProducts. She looked after me from the start of my order until it completed one month later. My order had to be made by the manufacturer, so it took sometime to come. Jane kept me fully informed during that process with regular email updates. Jane even ensured that the order was delivered at a convenient time. I was fully informed by the Despatch Team of this. I have nothing but praise for Fireplaceproducts. Thank you.